WCHY
WMMM
WOLX
Balance Madison
CareersFinance_03_617x130.jpg

Poll

How To Say "No" Politely

Are you constantly inundated with new projects at the office that you don’t have time for, but can’t figure out how to just say no?  We’re here to help.


Saying “no” in the workplace can be a tricky task, but sometimes it is necessary for you and your company to be efficient.  Promising to handle and extra project or take on more meetings that you don’t have time for only stresses you out and can also end up hurting your company.  Begin by deciding not to feel guilty about telling the truth, and always remember that “can’t” and “won’t” are two very different things. 

If you immediately say, "no, we can't do that because..." when faced with this issue, people will perceive that as you are a "stopper" rather than a "doer."  Why?  Because your first words are "no" and then you try explaining "why" you can't do their request.  Remember the question; Am I trying to get them to understand my position? In this case, yes you are and that WILL be perceived negatively.

Here are some quick pointers:

Look at the tone of voice you use.  If you are short in your voice, breathe deeply before answering.  If you use body language that is showing frustration you will be interpreted as being "difficult."

Do you smile or frown as you listen and respond?  If you are frowning or drawing your eyebrows together while you are listening it will be interpreted that you were trying to figure out how to say "no" before the person even finished speaking.

Look at how many times you say no versus yes.  Do you tend to look at why you shouldn't instead of why you should do something?  If so you will gain a reputation as a person that is more negative than positive.

Use key questions to challenge back instead of no.  Key questions are questions that challenge the other person to expand or clarify what they are asking and why.  Clarifying questions include: "tell me this," "share with me how," or "how does that relate to."

Best Phrased:

Hear the difference in the following phrases:  "Currently my project load is high.  So the first I would be able to get to this is Monday.  I realize you are on a deadline.  Will that still work or would you prefer to bring the project to someone else?" Or "I would love to be able to help you out.  In this case I am going to have to pass due to other projects I am working on."

The above two phrases make a person sound like you are looking at their request and how you can help them achieve it rather than just saying no right away.

Source: www.impressionmanagement.com